Penn Valley Gas

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Always transport, store, and use propane cylinders in an upright position.
Do not store propane cylinders in a building, garage or other enclosed area.
To learn more about transporting small propane cylinders, check out this interactive and helpful learning guide.

Always check your tank gauge before calling an HVAC company with a “no heat” call. If your tank is low, call us first.
Appliances that discharge combustion air to the outside through vents or chimneys can only function properly with no restrictions. An area of four feet, extending in all directions from the vent, should be kept clear of snow and/or debris to prevent vent blockage.
Make sure that no foreign material (i.e. ice or snow) is covering your regulator vent. Meter customers should clear accumulated snow from around the meter and regulator.
Please keep your driveway and sidewalk clear of ice and snow.
Please keep a clear path to your gas tank and the lid clear of snow.
Keep underground tanks marked with the yellow flags supplied by Penn Valley or by a marker at least 30 inches tall.

Do not do it yourself!
Do not tamper with tanks, valves, regulators, lines or appliances because it can cause accidents.
Call the experts at Penn Valley to make sure the job is done safely and correctly. We will:
- Ensure proper conversion and adjustment to propane.
- Ensure proper gas line sizing to provide adequate pressure.
- Leak check the appliance and gas system.

Be familiar with the location of the shut-off valves for your gas appliances.
Call Penn Valley when you purchase a propane appliance to make sure that it is installed and converted correctly.
Be alert to the odor of propane gas whenever you’re in the vicinity of a gas appliance.
Always keep the area around appliances clear of combustible materials.
We recommend pilots only be lit by one of our qualified technicians. Call us regarding lighting your pilots. However, if you choose to relight the pilots yourself, make sure you follow the manufacturer’s instructions.
Never tamper with, apply force to, or use tools on the gas control system. If the control knob won’t operate by hand, the control unit must be replaced.
Water can damage the internal safety mechanism in your gas appliance and create a hazardous condition. If your gas control has gotten wet as a result of flooding, for example, it must be replaced immediately by a trained and certified technician.
If a furnace or appliance is not functioning properly, excessive amounts of carbon monoxide may form, which can be hazardous, even deadly. Please click here to find out more information on how to identify and prevent these circumstances.

Be familiar with the location of the shut-off valve at your meter.
Please give us a call to locate underground lines before you dig.
Be alert to the odor of propane gas whenever you’re in the vicinity of where propane is stored or used.
Please keep shrubs and other landscaping trimmed around meters in order to provide clear access for regular service and especially in case of an emergency.

Be familiar with the location of the shut-off valves for the propane tank system.
Call us at least 3 business days before you dig so we can locate underground gas lines.
Be alert to the odor of propane gas whenever you’re in the vicinity of where propane is stored or used.
Please keep shrubs and other landscaping trimmed around tanks in order to provide clear access for regular service and especially in case of an emergency.
It is also important to trim the tree branches along your driveway so that our trucks and your trees are not damaged while making a delivery.

If you suspect a gas leak, call our office immediately at 1-800-223-4266.
In its natural state, propane is an odorless, colorless gas. An odorant is added to give it a distinctive rotten egg smell so you can smell it if it escapes – for example, if there’s a leak in the system, or if an appliance malfunctions.
Be sure to sniff at floor level. Propane gas is heavier than air and may temporarily settle near the floor, although it immediately starts to diffuse when released into the atmosphere.
To learn more about the characteristics of propane, download the Safety Data Sheet (SDS) for propane.
For more safety information, please visit www.propanesafety.com.